Returns & Exchanges

At Cello Electronics, we strive to ensure you are completely satisfied with your purchase; however, if you are not content, we offer a 30-day return window for all products in original condition. Our dedicated support team is here to assist you through every step of the return or exchange process to ensure a seamless experience.

Return Process

• 1.
  Initiate Your Return

  Log into your account or use our online portal with your order number and email address to request a Return Merchandise Authorization (RMA).

• 2.
  Pack Your Device

  Safely place the item in its original packaging, including all manuals, cables, and remote controls, to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned electronics, we will process your refund to the original payment method within 5-7 business days.